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Frequently Asked Questions
select the questions you wish to more about
Orders
» How to place an order?
» Do you accept international order and ship overseas?
» I want to place an order, but I would like to know the shipping charges.
» Can I modify or cancel my order after I submit it?
Shipping
» How much is the shipping (postage)?
» What are the shipping methods available?
» Can I change the shipping address?
» How long will it take for my order to reach me?
» Can I combine or split shipment for my orders?
Payment
» What kind of payment do you accept?
Others
» What kind of payment do you accept?
Q. How to place an order?
A. It is easy. First, browse through our web site, look for the items you wish to buy, and then add into the shopping cart. You can add as many items as you want. Eventually, you may checkout and sign up for an account (You can track your order status and check order history by signing up for an account.) At this stage, you do not require to make payment.
After we have received your order, we will check stock availability and acknowledge your order. You can then make payment to us.
For a step-by-step shopping guide and various payment and shipping options, please refer to our Help & Shopping Guide.
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Q. Do you accept international order and ship overseas?
A. Yes. We accept all international orders. If your country is not listed, you are always welcome to email us at admin@store88.com.
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Q. I want to place an order, but would like to know the shipping charges.
A. You can add the items you want into the shopping cart by clicking on the "Add to Cart" button. Sign up for an account then click on check-out, confirm the country you are from and you will be able to see the shipping charges according to shipping methods available.
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Q. Can I modify or cancel my order after I submit?
A. Yes, you can cancel your order by contacting us via the Contact Us form, stating your order number and items that you have ordered. However, you can only cancel your order before making payment. We are unable to cancel or modify your order after we have received your payment.
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Q. Can I combine or split shipment for my orders?
A. Yes, you can request combine or split shipment for your orders if the shipment preparation have not started. Contact us as soon as possible via the Contact Us form together with your order number.
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Q. How much is the shipping (postage)?
A. You can add the items you want into the shopping cart by clicking on the "Add to Cart" button. Sign up for an account then click on check-out, confirm the country you are from and you will be able to see the shipping charges according to shipping methods available.
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Q. What are the shipping methods available?
A. International orders will be Registered Airmail or FEDEX Express.
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Q. How long will it take for my order to reach me?
A. Please see Shopping guide for International customers. Keep in mind that the listed delivery time is an estimation and is the amount of time it takes after we have sent you "Shipped Order" notice email, not after the time you place your order.
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Q. Can I change the shipping address?
A. Yes, you can. Please inform us of the change of shipping address as soon as possible by using the Contact Us form. If you are paying by credit card, we will only ship to the credit card billing address, if the credit card billing address is different from the shipping address, we will not process the order. This is to reduce the risk that the buyer is using a stolen credit card. However, this problem can be resolved by choosing other paying methods such as Western Union or cash in registered mail other than credit cards.
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Q. What kind of payment do you accept?
we accept:
• Major credit cards such as Visa and MasterCard via PayPal. (Not required to have PayPal account)
• Paypal
We recommend that you make payment using PAYPAL or credit card as they are the simplest and fastest ways. However, for security purposes, we will only ship orders to the credit card billing address.
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Q. Why do I have to sign up for an account? Is it free?
A. By signing up for an account with us, you will be able to shop faster, be up to date on your orders status, and keep track of the orders you have previously made. You can also choose to join our e-newsletter to be informed of our latest promotions and new releases.
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Help
How To Order – Customer’s Guidance
Here's a step by step guide for our International customers.
Step 1 » Browse our online shop and choose the items you like by clicking the "Add to cart" button. You can add as many items as you want into the shopping cart. After that, you can checkout by logging in to your account. If you do not have an account yet, sign up for one.
Step 2 » Please choose credit card / PayPal as payment method. Choose your preferred shipping method. Shipping charges will be shown. After you checkout, you DO NOT have to make any payment.
Step 3 » After receiving your order, we will check stock availability and email you order acknowledgement with payment details within 2 working days..
Step 4 » Once you have received order acknowledgement email from us, you can make payment for your order now. We will hold stock or pre-order for you for 3 working days from date of order acknowledgement.
Step 5 » We will process your order and upgrade your order status to "processed" after we checked your payment. (*Please see the listed "availability" - meaning estimated lead time required for stock request after your order is being processed.)
Step 6A » After your payment has been received, your items will be delivered* according to your choice of shipping method. Your order should arrive within 7 - 14 working days, depending on your location and subject to your local custom clearance. (*Not applicable to pre-orders or stock request items. Please see the listed "availability (meaning lead time for stock request)"
Step 6B »
If your order has a pre-order title, stock request or backorder item, your order will be sent out when all the items are available to ship. Please make sure to check the availability listing at the product page.
Please select one of the payment method to learn more :-
» PayPal - VISA, MasterCard, Discover, American Express and e-check
Shipping options available for Our Customers :-
» Registered Airmail
» FedeX Express
PayPal
You can pay for your order using PayPal. PayPal lets you send money safely and securely to anyone with an email address. PayPal, the world's #1 online payment service, is accepted on over 3 million eBay(TM) auctions and by thousands of online shops. Over 17 million people in 38 countries worldwide use PayPal.
Signing up with PayPal is very easy. All you need is an E-Mail address, access to the Internet and a Credit Card (VISA, MasterCard, Discover, and American Express). Signing up with PayPal is FREE. Please click www.paypal.com to find out more. There will be an additional 4.5% transaction charge added to your order total.
Credit Cards
We currently accept Visa, MasterCard, American Express and Discover via PayPal.
To pay online using credit card, we will send payment link in the order acknowledgement email. You can click on the link in the email to enter our secure payment page.
We are currently using credit card payment facilities provided by PayPal. It is the world's #1 online payment service which also support credit card payment even if you do not have a PayPal account. The payment page is using Secure Sockets Layer protocol (SSL) with encryption. Meaning that your credit card details will be encrypted and protected.
For security purposes, we will only ship to the credit card billing address, if the credit card billing address is different from the shipping address, we will not processing the order. This is to reduce the risk that the buyer is using a stolen credit card.
In this secure payment page, you are required to enter your credit card details. After filling your details, just click on the "Complete Payment" button.
International Shipping Options
All orders are shipped either by Registered Airmail or Fedex Express
FEDEX EXPRESS (EMS)
» The fastest way to ship overseas.
» Estimated delivery time usually 2 to 5 business days.
» Online tracking available.
» Guaranteed for delivery.
Registered Airmail
» Estimated delivery time usually 10 to 20 business days.
» Online tracking available.
Shipping by Fedex and UPS available upon request. Please email Customer Service at admin@store88.com for shipping quotation.
All delivery time listed here are not guaranteed and do not include time taken by customs in your country to clear the package.
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